authorized applications Archives - Genesys Cloud Resource Center

List of the Genesys Cloud release notes that include the authorized applications release notes tag.

Contact center

Workforce management forecast modification limit increase

Integrations

Google Cloud Dialogflow CX Resell available in AppFoundry

Platform

Optionally disable built-in application authorizations

Contact center

Introducing knowledge workbench
Build knowledge bots in Genesys Cloud Dialog Engine Bot Flows
External tag filter for interactions in Performance views
Filter digital interactions by media type in Content Search view
Access workforce management in forecasting historical data via API

Platform

Proof Key for Code Exchange grant for OAuth 2 authorization

Communicate

Make and receive WebRTC calls on iPhones

Contact center

Scheduled Callbacks view usability enhancements
Export view data advanced options
Analytics Aggregates API for sentiment analysis on digital interactions

Platform

Restore deleted OAuth clients
Set Collaborate chat message retention

Contact center

Predictive Engagement webhooks
Export view group data metrics enhancement
Improved evaluation scoring results

Platform

OAuth scopes for applications
Agent Details enhancement in Analytics API

Deprecations

iOS Supervisor chat deprecation
WebRTC signaling deprecation update

Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.