Genesys Cloud - analytics and reporting tag

List of the Genesys Cloud release notes that include the analytics and reporting release notes tag.
June 28, 2023

Contact center

  • Call recording and quality management support in Genesys Cloud EX

Deprecations and announcements

  • Deprecation: CX digital agent workspace

View details

May 10, 2023

Contact Center

  • Historical adherence and shrinkage view updates for teams
  • Route email to multiple destinations
  • Improved analytics email data with CC/BCC details

Deprecations and announcements

  • Search Audits view deprecation
  • Search Audits APIs deprecation

View details