Genesys Cloud - analytics and reporting tag

List of the Genesys Cloud release notes that include the analytics and reporting release notes tag.

Contact center

Agent evaluation details export generation for multiple agent
Workforce management business unit and service goal template impact override settings
Increased limits for workforce management dimensions
Topic miner Spanish language support

Communicate

Polycom Zero Touch Provisioning
Specify a Canadian address as a remote emergency address

Contact center

Collaborate chat quick access for recent chat messages
Real-time Interactions data export

Integrations

Sentiment analysis in Google Cloud Dialogflow CX integrations

Platform

Suppress call recordings during IVR flow and in-queue segments

Contact center

Call recording and quality management support in Genesys Cloud EX

Deprecations and announcements

Deprecation: CX digital agent workspace

Contact Center

Historical adherence and shrinkage view updates for teams
Route email to multiple destinations
Improved analytics email data with CC/BCC details

Deprecations and announcements

Search Audits view deprecation
Search Audits APIs deprecation

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Contact

Solution

Company

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.