Do agent settings in the embedded clients remain after the browser cache is cleared?

Note: This article applies to Genesys Cloud Embeddable Framework, Genesys Cloud for Chrome, Genesys Cloud for Firefox, Genesys Cloud for Salesforce, and Genesys Cloud for Zendesk.

Yes. Agent settings within the embedded client are saved on the server side, ensuring that these settings stay intact even after browser resets, cache clearing, or agent sign-outs.

Agents can customize the following settings in the embedded client:

  • WebRTC
    • Microphone
    • Speaker
    • Play ringtone on separate device
    • Pop WebRTC Phone Window
    • Advanced Mic Settings
      • Automatic Mic Gain
      • Echo Cancellation
      • Noise Suppression
  • Queue
    • Prompt for queue on click-to-dial
    • Remember the last selected queue
  • Notifications
    • Mute ringing for alerting interactions
    • Show system notification for alerting interactions
    • Ringtone
  • Call Forwarding
    • Forwarding Number
    • Extension

These settings remain consistent across multiple browser tabs and persist even after agent sign-outs and browser resets.

For more information about the integrations, see About the Genesys Cloud browser extensions, About Genesys Cloud Embeddable Framework, About Genesys Cloud for Salesforce, and About Genesys Cloud for Zendesk.