FAQs: Communicate for iOS

What are the requirements for Communicate for iOS?

To use Communicate for iOS, you must have the following:

  • A WebRTC phone, assigned as your default phone

And the following permissions:

  • Conversation > Call > Add
  • Conversation > Call > Record
  • Conversation > Call Forwarding > Edit
  • Conversation > Conference > Add
  • Conversation > One Number Fax > Receive
  • Pushnotification > Registration > All
  • Voicemail > Voicemail > Receive

What is the difference between Genesys Collaborate for iOS and Genesys Communicate for iOS?

Collaborate is a chat application that allows you to collaborate with your business colleagues, and Communicate is a telephone application that allows you to call your colleagues, partners, and customers from virtually anywhere.

Can I receive contact center interactions with Communicate for iOS?

No. Communicate for iOS is a mobile app for Genesys Cloud business users.

How can I check for available updates for Communicate for iOS?

To check your version of Communicate for iOS, tap your profile picture and then Settings.

Compare the version to the one available from the App Store. If an update is available, tap UPDATE.

What happens if I sign in to both Collaborate and Communicate and then sign out of one?

Collaborate and Communicate have independent logins. If you log out of one, the other is unaffected.

When I make an outbound call with Communicate for iOS, what number does the recipient see?

The recipient sees Genesys Cloud phone number instead of the mobile device number.

Can I silence the ringer for Communicate for iOS?

Yes. When you silence your iPhone, you also silence the Communicate for iOS ringer.

With Communicate for iOS, what do I receive notifications for and how?

Communicate for iOS notifies you of incoming calls.

How do I log out of Communicate for iOS?

To log out of Communicate for iOS, tap your profile picture. In Settings, tap Logout.