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  1. Home
  2. Zendesk data actions integration content list

Zendesk data actions integration content list

This article lists all relevant content for the Zendesk data actions integration.

General

  • About integrations
  • Deprecation: Zendesk data dip connector

Integration

Overview

  • About the integration
  • Release notes 
  • Data actions FAQs
  • How the integration works
  • Concepts

Setup

  • Requirements
  • Add the integration
    • Edit, deactivate, or delete an integration

Security

  • Security for data actions
    • IP addresses
    • Authentication

Data actions general

  • Manage actions
  • Manage individual actions

Create, test, and edit data actions

  • About custom actions
  • Create a custom action
    • Add contracts to custom actions
    • Add configuration to custom actions
      • Request configuration
      • Response configuration
      • Velocity macros
    • Modify configuration in custom actions
  • Test data actions for integrations
    • Data action fails during testing
  • Edit, copy, or delete a data action for integrations
  • Import or export a data action for integrations

Use data actions

  • Use data actions
    • Use data actions in Architect
      • Example call flow
    • Use data actions in Scripts
  • Phone number searches

Troubleshoot

  • Troubleshoot
    • Data action does not appear in Genesys Cloud applications
    • Data action fails during testing
    • Data action fails in interaction flows
    • Data action that uses spaces or special characters fails
    • Unable to connect to Zendesk


  • If you still have questions you can ask the community for help.
Suggested Articles
  • About the data actions integrations
  • About the Zendesk data actions integration
  • Release notes for the Zendesk data actions integration
  • Troubleshoot the data actions integrations
  • Add a data actions integration
  • Interaction attributes in Genesys Cloud for Zendesk
  • Customize interaction details
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