Time-off requests pane

Area definitions

Area Definition
Pending

The processing engine places a time-off request in pending status when both of the following are true:

  • The request is still processing.
  • The processing engine has not confirmed eligibility for approval.

A time-off request goes into pending status when an agent:

  • Does not belong to a management unit when the system processes the request.
  • Has not accrued enough time-off hours.
  • Has accrued enough hours when submitting the request, but the request would invalidate any time-off requests approved previously for a future date.

The system considers pending time-off requests as waitlisted.
This week Displays time-off requests submitted for the current week, including the current request’s status. If no time-off requests exist for the current week, No Scheduled Time Off appears here.
Upcoming Displays time-off requests submitted for the current month, including the current request’s status. If no upcoming time-off requests exist, No Scheduled Time Off appears here.
View all requests Displays all your time-off requests. 
Request status
Request Status Definition
Approved Admin approved the request manually.
Auto-approved System approved the request automatically using the auto-approval rules.
Denied Admin denied the request manually.
Pending Request is awaiting manual intervention from an admin.
Pending - Waitlist window closed Request expired because the waitlist window closed.
Pending - Invalid duration

System could not approve the request automatically because the daily duration that the agent requested does not comply with the agent's scheduled hours. If the agent is not scheduled currently, the system checks the duration against the work plan to which the agent is associated. For work plan rotation, the system also chooses the correct work plan according to time-off request dates and assigned rotation.

Note: If an agent is not currently scheduled to work, and is not associated with a work plan, then the time-off request is not automatically approved. The request remains in Pending status and requires an administrator's manual intervention.
Pending - Waitlisted System could not approve the request automatically because it is waiting on limit availability. If availability appears before the waitlist window closes, the system auto-approves the request.
Pending - Outside shift System could not approve the request automatically because it is not compatible with any work plan shift. 
Pending - Removed from waitlist Request is no longer associated to a waitlist. For example, when an agent moves to another management unit and there is no matching time-off plan set up for auto-approval in another management unit.