Workforce Engagement Management (WEM) activity view in external environments

Prerequisites

Genesys Cloud CX 1 WEM Add-on II, Genesys Cloud CX 2 WEM Add-on I, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud CX 4 or Genesys Cloud EX license
Configured Agent Activity access in the external environment. For more information, see About Genesys Cloud Embeddable Framework.
- For Salesforce integration, see WEM activity view in Genesys Cloud for Salesforce.

The following permissions for agents:

Gamification > Leaderboard > View
Gamification > Scorecard > View
Workforce Management > Agent Schedule > View
Coaching > Appointment > Participate
Learning > Assignment > View
Quality > Evaluation > Edit Agent Sign-off
UI > Agent Activity > View

Genesys Cloud lists the Activity app as a component to the existing Genesys Cloud App Package. Administrators can use the Activity app to configure a custom, embedded agent activity tab in their corporate environment.

The Activity application enables agents to examine their performance within their own environment with ease. They do not have to switch between Genesys Cloud and the corporate environment manually.

In their embedded agent activity tab, agents can inspect:

Profile picture and name
Mini-Schedule
Overview: Coaching Appointments, Scorecard Summary, Evaluation Summary and Evaluations due for review, Personal Bests, Assigned Learning Modules
Scorecard
Leaderboards
Schedule

For more information about what agents can see under the Activity tab, see the related articles:

Note: This feature is intended for users of the Embeddable Framework. If you are using a CRM system and Genesys Cloud, but not the Embeddable Framework, we recommend that you continue using your CRM system and the full Genesys Cloud client separately.