View chat interaction details - Genesys Cloud Resource Center

Genesys encourages existing web chat customers to migrate to web messaging.

If customer information, such as name, address, phone number, or id number, is available during a chat interaction, that information is visible in the Interaction Details panel.

To access the Interaction Details panel, click Interaction Details.

Note: The information displayed depends on how your organization is set up and what information the customer provided.

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About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

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