View an interaction’s Altocloud journey data


Prerequisites
  • Analytics > Conversation Detail > View 
  • Conversation > Communication > View 
  • JourneyCustomerView
  • Journey EventView
  • JourneyOutcome  View
  • JourneySegment View
  • JourneyVisit View

From an interaction’s detail page, use the Journey tab to see Altocloud journey data, such as visit details and journey information, for the interaction. If an interaction does not have Altocloud journey data, then the Journey tab does not appear. 

Journey tab

From the Journey tab, you can view the following information, depending on how Altocloud is configured:

  • Visitor details, such as the visitor’s name, status, and number of visits.
  • Visit dates and duration. If the visitor has multiple dates, select the date you want to see more information about.
  • Visit Journey information, including pages visited and actions on those pages during the selected visit. To see more information about the actions performed, hover over the action’s icon.
  • Segments assigned to the interaction for the selected visit.
  • Outcome scores for the selected visit.
  • Other visitor information, such as location, device type, operating system, and browser type.