Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.

Best practices and examples

Review best practices and examples to improve how you create segments.

Segments

Create and maintain session segments and third-party segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.

Attributes and operators

Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.

Segment usage

Use segments to trigger action maps and evaluate visitor activity.