Learn how to identify (segment) visitors based on their shared characteristics. Later, you design action maps to engage specific segments of visitors and then filter by segments to evaluate how well you are engaging them.
Best practices and examples
Review best practices and examples to improve how you create segments.
Create and maintain session segments, customer segments, and third-party segments. Determine when segments are available for use in action maps and reports, and when agents can see them in the Journey gadget.
Attributes and operators
Conditions are the criteria by which Genesys Predictive Engagement assigns visitors to segments. Every condition must have an operator.
Use segments to trigger action maps and evaluate visitor activity.