View agents in a planning group
You can view information about agents that are associated with a planning group, including queues, languages, and skill sets.
To view agents in a planning group, perform the following steps:
- Click Admin.
- Under Workforce Management, click Planning Groups.
- From the Business Unit list, located in the upper right corner, select the business unit.
- Select an existing planning group
- Click the Agents tab. A list of associated agents appears.