View the agent schedule
You can access your schedule from the agent dashboard. Here, view schedules by week, month, or year and also submit time off requests.
- Workforce Management > Agent Schedule > View permission
Schedules appear in the time zone selected by your web browser. To access your schedule from the agent dashboard:
- Click Performance > Overview.
- Click the Agent tab.
- Select the Schedule tab, located below the agent dashboard statistics.
For information about time off requests, see Agent time off requests.
The Schedule tab enables you to view your schedule for the current week.