View your schedule


  • Workforce Management > Agent Schedule > View permission

You can access your workforce management schedule from the agent dashboard. Here, view schedules by week, month, or year and also submit time off requests. Schedules appear in the time zone selected by your web browser. 

To access your schedule from the agent dashboard:

  1. Click PerformanceMy Performance
  2. Click the Schedule tab. 
  3. To see the most current data, click Refresh . This view does not update automatically. 

You are out of schedule adherence when your scheduled activities do not match your actual activities. You can also be out of adherence if you are on-queue but not part of a management unit or a schedule. When you are out of adherence, a notification appears on your schedule. 

For information about time off requests, see Agent time off requests.

Schedule tab

The Schedule tab enables you to view your schedule for the current week.