View the agent schedule


You can access your schedule from the agent dashboard. Here, view schedules by week, month, or year and also submit time off requests.

Prerequisites

  • Workforce Management > Agent Schedule > View permission

Schedules appear in the time zone selected by your web browser. To access your schedule from the agent dashboard:

  1. Click PerformanceMy Performance
  2. Click the Schedule tab. 
  3. To see the most current data, click Refresh . This view does not update automatically. 

If you are out of schedule adherence, for example your scheduled activities do not match your actual activities, an out of adherence notification appears on your schedule:

You can also be out of adherence if you are on-queue but not part of a management unit or a schedule.


For information about time off requests, see Agent time off requests.

Schedule tab

The Schedule tab enables you to view your schedule for the current week.

Click Image

Click the image for details.
Current time
Additional activities below
Today button
Previous and next buttons
Current day
Current time