Series: About language support in PureCloud and Architect

Language support in Architect


Note: For information about supported languages for the PureCloud user interface, see PureCloud language support.

Architect currently supports the PureCloud supported languages as listed for user interface (UI), speech recognition, text-to-speech (TTS), IVR system prompts, and telephony user interface (TUI). However, you can create call flows in many other languages.

Note: The organization's default text-to-speech (TTS) engine is Genesys TTS. To access additional third-party TTS engines in Architect, first obtain them from the Genesys AppFoundry. Then, configure them in PureCloud. For more information, see About text-to-speech (TTS) engines.

From a call flow’s main page, from the Settings area you can choose supported languages, override default speech recognition settings, and select TTS engine and voice options. When you select a language, Architect returns a message if the default or available third-party text-to-speech engine does not support runtime data playback, speech recognition, or TTS playback for the selected language.

When you edit an audio sequence, Architect provides immediate feedback for any languages that are missing audio or TTS resources. Architect also indicates whether a language does not support run time data playback, speech recognition, or TTS.


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