Series: About language support in Genesys Cloud and Architect

Language support in Architect

Architect currently supports the Genesys Cloud supported languages as listed for user interface (UI), speech recognition, text-to-speech (TTS), IVR system prompts, and telephony user interface (TUI). However, you can create call flows in many other languages.

Note: The organization's default text-to-speech (TTS) engine is Genesys TTS. To access additional third-party TTS engines in Architect, first obtain them from the Genesys AppFoundry. Then, configure them in Genesys Cloud. For more information, see About text-to-speech (TTS) engines.

From a flow’s main page, from the Settings area you can choose supported languages, override default speech recognition settings, and select TTS engine and voice options. When you select a language, Architect returns a message if the default or available third-party text-to-speech engine does not support runtime data playback, speech recognition, or TTS playback for the selected language.

When you edit an audio sequence, Architect provides immediate feedback for any languages that are missing audio or TTS resources. Architect also indicates whether a language does not support run time data playback, speech recognition, or TTS.

Note: For more information about supported languages for the Genesys Cloud user interface, see Genesys Cloud supported languages.

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