Turn off geolocation detection

Prerequisites

The Geolocation > Settings > Edit​ permissions assigned to the Admin role

Turn geolocation detection on or off across the organization. Geolocation detection automatically displays users’ geolocation information for users who choose to share their current geolocation. When you turn off geolocation detection, Genesys Cloud does not display geolocation information for any users in the organization.

  1. Click Admin.
  2. Under Account Settings, click Organization Settings.
  3. Click the Settings tab.
  4. Turn the Geolocation Detection toggle switch on or off:
    • ON — Enables geolocation detection across the organization.
    • OFF — Disables geolocation detection across the organization.
  5. Click Save.