Set up wrap-up codes - Genesys Cloud Resource Center

Series: Set up wrap-up codes

Prerequisites

Routing > Wrap-up Code > Add, Edit, Search, View, Delete
Routing > Queue > Edit permissions

Wrap-up codes indicate the nature of an interaction. Agents specify wrap-up codes after completing an interaction; for example, a completed sale, a customer dissatisfied with service, or a billing problem.

Continue to the next article to begin creating wrap-up codes.

Next Suggested Article: Add a wrap-up code

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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.