Series: Set up wrap-up codes

Set up wrap-up codes


Prerequisites

  • Routing > Wrap-up Code > Add, Edit, Search, View, Delete permissions

Wrap-up codes indicate the nature of an interaction. Agents specify wrap-up codes after completing an interaction; for example, a completed sale, a customer dissatisfied with service, or a billing problem.

Continue to the next article to begin creating wrap-up codes.


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