Series: Set up wrap-up codes


  • Routing > Wrap-up Code > Add, Edit, Search, View, Delete
  • Routing > Queue >  Edit permissions

Wrap-up codes indicate the nature of an interaction. Agents specify wrap-up codes after completing an interaction; for example, a completed sale, a customer dissatisfied with service, or a billing problem. 

Continue to the next article to begin creating wrap-up codes.

:Previous Suggested Article Next Suggested Article: Add a wrap-up code