Series: Perform an intraday reschedule

Select at least one agent to reschedule.

  1. Under Available Agents, do one of the following:
  2. To reschedule all agents, click Add All.
  3. To reschedule selected agents, click next to each agent you want to reschedule.
    Note: Agents who did not belong to a work plan when the schedule was initially created are not eligible to reschedule. If any agents are unavailable for reschedule, they appear at the bottom of the dialog box.
  4. Click Next.

Add new agents to the schedule :Previous Suggested Article Next Suggested Article: Select the activity codes to reschedule