Publish an article in the knowledge base V2

After you create and test a question and answer query in the knowledge base, publish it.

  1. Click Admin
  2. Under Knowledge, click Articles.
  3. Open the knowledge base that contains the query that you want to publish.
  4. If you change the knowledge base article, click Save.
  5. Do one of the following:
    • To publish the knowledge base article and continue working in it, click Publish.
    • To publish the knowledge base and close it, click Publish and then click Publish & Close.

If the knowledge base article publishes without errors, the system returns a message indicating that the publish process completed successfully.

Click the image to enlarge.

Publish knowledge article

Note: Other native applications can use published knowledge bases to surface knowledge for agents and customers.