Port a large batch of DID numbers


Note: This procedure described in this article is specifically for porting numbers in the US and Canada. For more information about porting numbers other countries, see Port DID numbers in EMEA.

When porting smaller batches of DID numbers (less than 100) into Genesys Cloud Voice, using the Port In DID Numbers feature works great. However, when porting 100 or more DID numbers into Genesys Cloud Voice, you must use one of our other DID porting methods: bulk or email.

Note: Because it can take up to 10 days to know the exact date that your carrier releases your numbers, we recommend that you submit a port request 2–3 weeks in advance. This ensures coverage of the 10 days that it can take to get an exact date and also allows you to prepare for number porting.

Port DID numbers in bulk

To port DID numbers into Genesys Cloud Voice using the bulk procedure, you download a specially formatted spreadsheet template and add your numbers to it. You then use the Port DID Numbers in Bulk option to upload your spreadsheet. For more information, see Port DID numbers in bulk.

Port DID numbers by email

To port DID numbers into Genesys Cloud Voice using the email procedure, you download as specially formatted spreadsheet template and add your numbers to it. You then send the spreadsheet, by email, to our support technicians. For more information, see Port DID numbers by email.