Pick up an extra shift

  • Workforce Management > Agent Shift Trade Request > Participate permission

When someone drops a shift, you can choose to add it to your schedule. View a list of shifts available to pick up in your schedule’s Shift Trades panel.

Note: You must be in Week view to see available shifts.

  1. Click Performance > My Performance.
  2. Click the Schedule tab.
  3. Select the week that contains the shift you want to trade.
  4. Click the Shift Trades icon.
  5. Click Pick Up.
  6. From the list, select the shift you want to take.
  7. Click Pick Up.

Depending on your organization’s shift trade settings, the shift trade is either accepted or pending administrator review. The status appears in your Shift Trades panel under My Trades: