Select a phone
To make and receive calls, select a phone from the Calls panel. You can also select and change your phone from User settings.
- You can specify a non-E.164 number as your primary voice number; however, if you also add an E.164 compliant number to your profile, Genesys Cloud uses the E.164 compliant number when others call you.
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Genesys Cloud does not support extension-only numbers.
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If you choose a different primary number on your profile than the work number assigned to you by an administrator, then incoming calls do not go to your selected phone. Incoming calls instead go to your primary number. You still use your selected phone to place outbound calls.
When you initially log in to Genesys Cloud for the first time, you do not have a selected phone. To indicate that you do not have a selected phone, Calls appears red to prompt you to select a phone. Similarly, if your selected phone becomes disassociated, Calls appears red.
To select a phone, do the following:
- From the sidebar, click Calls . The Calls panel appears.
- In the Calls panel, click Phone Details . The Phone Details panel opens.
- Under, Your device for calls, click Select phone .
- Begin to type the phone name in the Search box and select it from the list of suggestions.
- (Optional) To cancel a phone selection, to the right of the phone name, click Menu down and click Deselect Phone.
- If you do not know which phone to select or do not see your phone, contact your administrator.
- For more information about how an administrator sets up phones, see Phones overview.
Deselect a phone
If you do not need to make or receive calls, you can deselect your phone.
To deselect a phone, do the following:
- From the sidebar, click Calls . The Calls panel appears.
- In the Calls panel, click Phone Details . The Phone Details panel opens.
- Under Your device for calls, click Select phone .
- From the list, click Deselect Phone.
