Pair your organization with Genesys Customer Care
Proactively pair with Genesys Care before opening a support ticket. Provide Genesys Care with authorized administrative access to your org by quickly providing a pairing link.
- Click Admin.
- Under People and Permissions, click Authorized Organizations.
- Click Pair with Genesys Care.
- In the Pair with Genesys Care box, set Allow Genesys Care administrative access? to Yes. Optionally, you can also set the pairing to expire automatically after 30 days.
- Click Confirm.
To provide an existing role within your org other than the administrator role, see Create and send a pairing request to an authorized organization.