Pair your organization with Genesys Customer Care

Proactively pair with Genesys Care before opening a support ticket. Provide Genesys Care with authorized administrative access to your org by quickly providing a pairing link.

  1. Click Admin.
  2. Under People and Permissions, click Authorized Organizations.
  3. Click Pair with Genesys Care.
  4. In the Pair with Genesys Care box, set Allow Genesys Care administrative access? to Yes. Optionally, you can also set the pairing to expire automatically after 30 days. 
  5. Click Confirm.

To provide an existing role within your org other than the administrator role, see Create and send a pairing request to an authorized organization.