My Support Portal

Log in to My Support: to open and manage your support cases.

Request My Support access

To request a login account, please visit My Support, select “Get Started” and follow the prompts.

How to use My Support

For an overview of My Support including how to open and manage cases, please reference the My Support Info Guide Genesys Cloud on the Genesys Cloud Customer Care page.

Having issues?

If you are having trouble with your My Support credentials and are unable to login, first try the Forgot Your Password option to verify that your credentials are correct.

If you still have issues, then send an email to with the following information:

  • Full name
  • Your work mail address used for My Support
  • Company/partner name
  • Phone number
  • Description of the issue cannot login, bad link, etc.