My Support Portal
Log in to My Support to open and manage your support cases:
Request My Support access
To request a login account, please visit My Support (see links above), select Get Started, and follow the prompts.
How to use My Support
For an overview of My Support (see links above) including how to open and manage cases, see Genesys Cloud Customer Care.
If you have trouble with your My Support credentials and cannot log in, first try the Forgot Your Password option to verify that your credentials are correct.
- Full name
- Your work mail address used for My Support
- Company/partner name
- Phone number
- Description of the issue – cannot log in, bad link, and so on