Outbound flows overview
The following permissions:
Outbound flows process calls that are made without agents. Outbound Campaigns use the Call Analysis Response set to send live answers and voice mails to the appropriate outbound flow for handling. Based on your role, you can create, view, edit, and manage outbound flows. Architect authors design the logic of how to handle an outbound call, including contact lists and wrap-up codes, but do not specify which outbound flow Genesys Cloud processes for an outbound campaign.
Outbound flow design includes most features available in inbound flow design, with these exceptions: