New Interaction in the client menu
You can make a call, send an email, or send an SMS message in the client.
- Click Menu > New Interaction.
- Select an interaction type: Phone Call, Email, or SMS.
You can either make a call on behalf of a queue (the call originates from the queue rather than from you) or make a call directly.
To create an email, you must enter both a queue name in the On Behalf of Queue box and at least one email address in the Recipient Email box.
To create an SMS message, you must enter both a queue name in the On Behalf of Queue box and a number in the Number box.