Modify the key change schedule


  • Quality Administrator or Quality Evaluator role

Use this page to generate cryptographic key pairs periodically or on demand. When you change the key, Genesys Cloud uses new key pairs to encrypt interactions from that point forward.

Note: We recommend using scheduled key rotation with a short interval.

Follow these steps to update the encryption key:

  1. Click Admin.
  2. Under Quality, click Encryption Keys.
  3. Locate the label titled Periodic Key Change. Click Edit.
  4. Select how often you want to generate new key pairs.


  5. Click Save. Based on the interval selected, new keys will be automatically generated and implemented to protect sensitive information. Previously encrypted data does not need to be encrypted again, since the system remembers past keys used.