Manage knowledge base V2 labels

Modify a label

Note: When you change a label’s name, all assigned labels update accordingly.
  1. Click Admin. 
  2. Under Knowledge, click Categories & Labels.
  3. Open the knowledge base that contains the label to modify.
  4. Click the Labels tab.
  5. Next to the label you want to modify, click Edit .
  6. Change the label name or color.
  7. Click Save changes.

Remove a label from an article

Remove labels from articles to remove the article from a label group.

  1. Click Admin. 
  2. Under Knowledge, click Articles.
  3. Open the knowledge base that contains article label to remove.
  4. Next to the knowledge article to modify, click Edit . The Edit Article page opens.
  5. Under Labels, click Delete next to the label to remove.
  6. Click Save.

Delete a label

When you delete a label, any articles assigned to the label will be unassigned. You cannot undo this action.

  1. Click Admin. 
  2. Under Knowledge, click Categories & Labels.
  3. Open the knowledge base that contains the label to remove.
  4. Click Settings > Categories & Labels.
  5. Click the Labels tab.
  6. Next to the label you want to remove, click Delete .