View dependencies in the flow


When developing a flow, it is sometimes useful to see how all the parts fit together. Viewing dependencies allows you to see the interaction between objects that make up the flow, and the flow itself. Architect supports the ability to track dependencies for objects used in a flow. If you have the Editor or Administrator permission assigned to your user role, you can manage the list of resource dependencies present within a flow.

In the Resources area of the flow, select Dependencies. The list of resources appears in the Dependencies pane on the right side of the page.

Note: To view prompt dependencies, in the Resources area of the call flow, select Prompts. The list of variable data appears in the Prompts pane on the right side of the page.

The Dependencies pane includes the following columns:

Column Description

Name

The user-entered reference name shown in the resource.

Type

Indicates the kind of resource object associated with the flow. Types can include, but are not limited to: inbound or outbound flows, queues, users, language skills, screen pop scripts, bridge actions, ACD skills, and wrap-up codes.

Usages

The place or number of places where the resource is used within the flow. Each instance is represented by a link. To navigate to the area of the flow in which the resource is set, do the following:

  1. Click the usage link to open the Usages dialog box.
  2. In the Location column, click the desired link associated with the resource.