Manage a variable

To create a variable, add an action that assigns a value to a variable. You can open a variable and, if available, edit its properties:

  • From within the action that contains it.
  • From Resources > Data.

Under Initial Value, you can set the literal value, or from the list choose Use default. When you choose to use default, the value is NOT_SET.

Note: For email, message, and chat flows, you can create variables from Resources > Data. For more information, see Manage data resources in a flow.

For built-in variables, a message appears at the top of the variable dialog box: This variable has read only access across the entire flow. You cannot modify built-in variable properties.

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Variable name and description
Variable accessibility
Variable options
Initial value

About secure variables

Secure variables are write-only, and you can modify them after creation. They are available only in secure call flows, and secure values are read from the Extract Secure Data data action, Call Secure Data data action, and from audio expressions. Use the Extract Secure Data data action to extract data from one or more secure variables. For more information, see Extract Secure Data data action.