Log in to the Service Cloud console

To log in to the Service Cloud console:

1. Log in to Salesforce with your credentials.
2. Click the App Launcher icon and launch the contact center app assigned to you for Service Cloud Voice.
   When you launch the app, the Omni-Channel widget and Genesys Cloud CX Utility open and log in to Genesys Cloud.
   

Next steps

Once you are connected to Genesys Cloud, you can set up the Omni-Channel and Genesys Cloud CX Utility:

• Select a phone
• Activate queues
• Configure WebRTC settings

After configuring the settings, you can select Available for Voice status in the Omni-Channel widget and start receiving the calls. For more information, see the available features:

• Call controls in Omni-Channel
• Stop persistent connection
• Call on behalf of a queue
• View queue stats details
• Stop persistent connection
• Select a phone
• Respond to callback interaction
• Schedule callbacks during a voice interaction
• After call work