To log in to the Service Cloud console:

  1. Log in to Salesforce with your credentials.
  2. Click the App Launcher icon and launch the contact center app assigned to you for Service Cloud Voice.
    When you launch the app, the Omni-Channel widget and Genesys Cloud CX Utility open and log in to Genesys Cloud. Genesys Cloud CX Utility and Salesforce Omni-Channel widget

Next steps

Once you are connected to Genesys Cloud, you can set up the Omni-Channel and Genesys Cloud CX Utility:

After configuring the settings, you can select Available for Voice status in the Omni-Channel widget and start receiving the calls. For more information, see the available features: