Activate queues in Genesys Cloud CX Utility
Feature coming soon: Genesys Cloud for Salesforce Service Cloud Voice
Your administrator adds you to specific queues. You can view the list of queues that you are a member of, and activate or deactivate a queue . When you activate or deactivate a queue, it does not affect the queue membership.
- Open the Genesys Cloud CX Utility window, click the icon and select Queue from the list.
- Expand the Queue Activation section.
- The Queue Activation section in the Genesys Cloud CX Utility window lists the three tabs.
Tabs Description Action Automatically updates when … All All the queues to which you are added as a member.
Click to activate or deactivate a queue from here. The blue color indicates that you have selected the queue to receive interactions.
Your administrator adds or removes you as a member of a queue.
Active The queues that you have selected to receive the interactions when you go on queue. Click to deactivate a queue. You add or remove your participation from a queue. Available The queues from which you do not receive any interactions when you go on queue. Click to activate a queue. You add or remove your participation from a queue.
(Optional) Enter a string in the Filter Queues box to filter the queues displayed in each list.