Limitations with campaign management

Note: This article applies to Genesys Cloud for Salesforce and CX Cloud from Genesys and Salesforce integrations.

When managing campaigns in CX Cloud from Genesys and Salesforce, keep in mind the following limitations:

  • Queueable operations are limited to 250,000 items (possibly higher depending on your Salesforce account settings) during a 24-hour period and to 100 concurrent jobs waiting in the queue.

    For more information about governors limits, see Execution Governors and Limits in the Salesforce documentation.

    When you use other Apex jobs in your Salesforce organization, you could reach the Salesforce limit. If at any point in time, you have 100 concurrent jobs as a result of other customizations in your Salesforce organization, no additional jobs queue. In this situation, these additional jobs appear on the Apex jobs page.

  • The maximum total and active campaigns allowed in CX Cloud from Genesys and Salesforce match the limits in the Genesys Cloud platform.

    For the total campaign limit in Genesys Cloud, see Create a preview campaign. For the active campaign limit in Genesys Cloud, see Start or pause a campaign.

  • Do not modify the default OAuth setting used to synchronize Genesys Cloud and Salesforce campaign options. Changing the default credential can lead to data discrepancies.

For more information, see About Campaign Management in CX Cloud from Genesys and Salesforce.

When managing campaigns in Genesys Cloud for Salesforce, keep in mind the following limitations:

  • Queueable operations are limited to 250,000 items (possibly higher depending on your Salesforce account settings) during a 24-hour period and to 100 concurrent jobs waiting in the queue.

    For more information about governors limits, see Execution Governors and Limits in the Salesforce documentation.

    When you use other Apex jobs in your Salesforce organization, you could reach the Salesforce limit. If at any point in time, you have 100 concurrent jobs as a result of other customizations in your Salesforce organization, no additional jobs queue. In this situation, these additional jobs appear on the Apex jobs page.

  • Picklists in Salesforce are limited to 500 items for Call Rule Sets.

    Campaign settings include a list of Call Rule Sets. If you have more than 500 items in your Genesys Cloud organization, when you click Retrieve Options in the Retrieve Genesys Cloud Campaign Options section, the integration displays an error message. For more information, see the Retrieve Genesys Cloud campaign options.

  • The maximum total and active campaigns allowed in Genesys Cloud for Salesforce match the limits in the Genesys Cloud platform.

    For the total campaign limit in Genesys Cloud, see Create a preview campaign. For the active campaign limit in Genesys Cloud, see Start or pause a campaign.

For more information, see About Campaign Management in Genesys Cloud for Salesforce.