Recycle a campaign
Administrators can recycle a campaign. Recycle refers to the process of restarting the call selection process at the beginning of the contact list. Recycles happen automatically when a campaign completes after processing all records, or manually in response to a campaign recycle command.
To recycle a campaign:
Under Outbound Dialing, click Campaign Management.
Click the Campaigns tab.
Click the Recycle symbol for a campaign.
The list recycles. Dialing starts over starting with the first contact.
If you click Recycle for a campaign that is Off, the campaign starts at the first record when it is On. You do not have to recycle a completed campaign since it starts at the first contact anyway.
- A campaign recycle can occur once every five seconds. The system returns an error for more frequent recycle attempts.
During a recycle, calls in progress or interactions that an agent is wrapping up jump to the top of the queue, bypassing the normal queue sorting.
Contacts that have some, but not all, of their numbers called before a recycle will only receive calls to their uncalled numbers after the recycle. Their state is not fully reset by the recycle.
If you don’t want the recycle campaign to redial those contacts that the previous campaign dialed successfully, either add a call rule that marks those contacts as Uncallable or create a wrap-up code to map to Contact Uncallable. In either case, the recycle campaign will not redial those contacts.