Recycle a campaign

Administrators can recycle a campaign. Recycle is the process of restarting the call selection process at the beginning of the contact list. Recycles happen automatically when a campaign completes after processing all records, or manually in response to a campaign recycle command.

To recycle a campaign, perform the following:

  1. Click Admin.

  2. Under Outbound, click Campaign Management.

  3. Click the Voice Campaigns or Digital Campaigns tab.

  4. Click the Recycle symbol for a campaign.

    Image shows icon users can click to recycle a campaign, causing it to start dialing from the first record

    The list recycles. Dialing starts over starting with the first contact.

    If you click Recycle for a campaign that is Off, the campaign starts at the first record when it is On. You do not have to recycle a completed campaign since it starts at the first contact anyway.

  • A campaign recycle can occur once every five seconds. The system returns an error for more frequent recycle attempts.
  • During a recycle, calls in progress or interactions that an agent is wrapping up jump to the top of the queue, bypassing the normal queue sorting.

  • Contacts that have some, but not all, of their numbers called before a recycle will only receive calls to their uncalled numbers after the recycle. Their state is not fully reset by the recycle.

  • If you don’t want the recycle campaign to redial those contacts that the previous campaign dialed successfully, either add a call rule that checks those contacts as Uncallable or create a wrap-up code to map to Contact Uncallable. In either case, the recycle campaign will not redial those contacts.

  • When a campaign is recycled, it does not automatically turn on and start dialing the contact list again. The campaign must be manually switched on, or a rule or sequence must be in place to start the campaign again.