Series: Install and configure the Google Cloud speech-to-text (STT) integration

  • A Google Cloud Platform (GCP) account
  • A Google Cloud project with the Google Cloud speech-to-text API enabled

For more information, see Cloud Speech-to-Text API Quickstart: Using the command line.

This installation integrates the Google Cloud speech-to-text (STT) integration into Genesys Cloud using a GCP service account. Install the Google Cloud speech-to-text integration from Genesys AppFoundry. Installation adds the app to your organization’s Admin > Integrations page. Then configure and activate the integration.

Note: Before you can obtain the Google Cloud speech-to-text premium application, you must contact Genesys Cloud Sales to add BYOT Rate E to your subscription. For more information, see Bring your own technology services model (per turn/minute rates).

To install the Google Cloud Speech-to-Text integration, perform the following steps:

  1. Click Admin.
  2. Under Integrations, click Integrations.
  3. Click Integrations.
  4. In the Search box, type Google Cloud speech-to-text. The card for Google Cloud speech-to-text (STT) appears.
  5. Click Install.

Google Cloud Speech-to-Text (STT) is now available to configure and activate from Genesys Cloud’s Admin > Integrations page. 

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