This procedure explains how to install AudioHook Monitor from Genesys AppFoundry. Installation adds the app to your organization’s Genesys Cloud Admin > Integrations page. Later, configure and activate it. Install AudioHook Monitor for each endpoint that you want to stream to.

Note: You can also obtain a premium application from Genesys AppFoundry, which ensures AudioHook Monitor access.

To install AudioHook Monitor in your org:

  1. Log in to Genesys Cloud for the org in which to add AudioHook Monitor.
  2. Click Admin.
  3. Under Integrations, click Integrations.
  4. Click Integrations.
  5. In the Search box, type AudioHook. The card for AudioHook appears.
  6. Click the AudioHook card. Information about the app appears.
  7. Click Purchase.

AudioHook Monitor is now available to configure and activate from Genesys Cloud’s Admin > Integrations page.