Get the link to an interaction’s record
Copy the permanent link to an interaction’s record in Genesys Cloud. Paste the link wherever you store information about interactions, such as a client relationship management (CRM) tool.
- From the Active Interaction list, select the interaction that you want a link to its record.
- Click the Get Interaction URL icon.
Genesys Cloud copies a link to the interaction record to your computer’s clipboard.
- Paste the link into the location of your choice.
Note: Only administrators with the appropriate permissions can use the link to view an interaction record.