Copy the permanent link to an interaction’s record in Genesys Cloud. Paste the link wherever you store information about interactions, like a client relationship management (CRM) tool, for example. 

  1. From the Active Interaction list, select the interaction that you want a link to its record.
  2. Click the Get Interaction URL . The Interaction pane that shows the Get Interaction URL icon in an orange boxGenesys Cloud copies a link to the interaction record to your computer’s clipboard.
  3. Paste the link into the location of your choice.
Note: Only administrators with the appropriate permissions can use the link to view an interaction record.