Genesys solutions

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The Genesys contact center solutions drive customer and business success. View the products that comprise the Customer Engagement, Employee Engagement, and Business Optimization solutions for PureCloud and corresponding Resource Center articles.

Customer Engagement

Solution	Product/Component	Learn more
Digital	Co-Browse	About co-browse Work with co-browse sessions
	Email	About ACD email routing Work with email interactions
	Messaging	About ACD messages (Third-party ACD messaging)
	Response Management	About canned responses
	Screen Sharing	About screen share Work with screen share sessions
	Social Engagement	Future release
	SMS	About ACD messages
	Virtual Assistants	Future release
	Web Chat	About chat Work with chat interactions
Inbound	Polycom (IP Phones)	Managed phones: models and features matrix
	AudioCodes (IP Phones)	Managed phones: models and features matrix
	Callbacks	About callbacks
	SIP	Future release
	Video, WebRTC	Future release
Outbound	Outbound Campaigns (Dialer)	About outbound dialing
Self-Service	IVR (Voice Attendant)	About routing
	Interactive Speech Recognition	PureCloud supported languages
	Interactive Text to Speech	PureCloud supported languages

Employee Engagement

Solution	Product/Component	Learn More
Collaboration	Collaborate	Administrators home
	Communicate	About Telephony
	Directory	About Directory administration
Omnichannel Desktop	Agent Scripting	About scripting Use scripts
	Unified Desktop (Browsers, Mobile, Installed Client)	About apps
	PureCloud WebRTC Phone	About PureCloud WebRTC phones
Workforce Optimization	Quality Management	About quality management
	Keyword Spotting	Future release
	Recording (Voice, Email, Chat, Screen Recording)	Recording in PureCloud overview Create a recording policy About screen recording
	Workforce Managment	About workforce management

Business Optimization

Solution	Product/Component	Learn More
Analytics	Analytics Platform and Data	About performance tools
	External Contacts Analytics	View interaction history for a contact
	PureCloud Reporting	About reports, views, and dashboards
Integration	3rd Party Integrations	About the AppFoundry
	3rd Party Objects	About Routing of Salesforce Emails in PureCloud for Salesforce
	API	About the developer tools
	Client Integrations (Chrome, Firefox, Salesforce, Zendesk)	About the PureCloud embedded clients
	Bridge Server	About the Bridge Platform
	Data Actions	About the AWS Lambda data actions integration About the Microsoft Dynamics 365 data actions integration About the PureCloud data actions integration About the Salesforce data actions integration About the web services data actions integration (PureCloud service) About the web services data dip connector (Bridge Server) About the Zendesk data actions integration
	User Profile Sync	About Bridge Connectors for Collaborate
	WFM Integrations	About the Verint WFM historical integration About the Verint WFM RTA integration
Platform	Administration	Administrators home
	Architect	About Architect
	Authentication	About single sign-on (SSO) Log in for the first time
	Billing/Onboarding	About Account Settings
	Developer Center	Developer Center
	Edge	Edge documentation resources
	PureCloud Voice	About PureCloud Voice
	Security and Compliance	About security
Workload Management	3rd Party Integration	Future release

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