Genesys solutions
The Genesys contact center solutions drive customer and business success. View the products that comprise the Customer Engagement, Employee Engagement, and Business Optimization solutions for PureCloud and corresponding Resource Center articles.
Customer Engagement
| Solution | Product/Component | Learn more |
|---|---|---|
| Digital | Co-Browse | About co-browse Work with co-browse sessions |
| About ACD email routing Work with email interactions |
||
| Messaging | About ACD messages (Third-party ACD messaging) | |
| Response Management | About canned responses | |
| Screen Sharing | About screen share Work with screen share sessions |
|
| Social Engagement | Future release | |
| SMS | About ACD messages | |
| Virtual Assistants | Future release | |
| Web Chat | About chat Work with chat interactions |
|
| Inbound | Polycom (IP Phones) | Managed phones: models and features matrix |
| AudioCodes (IP Phones) | Managed phones: models and features matrix | |
| Callbacks | About callbacks | |
| SIP | Future release | |
| Video, WebRTC | Future release | |
| Outbound | Outbound Campaigns (Dialer) | About outbound dialing |
| Self-Service | IVR (Voice Attendant) | About routing |
| Interactive Speech Recognition | PureCloud supported languages | |
| Interactive Text to Speech | PureCloud supported languages |
Employee Engagement
| Solution | Product/Component | Learn More |
|---|---|---|
| Collaboration | Collaborate | Administrators home |
| Communicate | About Telephony | |
| Directory | About Directory administration | |
| Omnichannel Desktop | Agent Scripting | About scripting Use scripts |
| Unified Desktop (Browsers, Mobile, Installed Client) | About apps | |
| PureCloud WebRTC Phone | About PureCloud WebRTC phones | |
| Workforce Optimization | Quality Management | About quality management |
| Keyword Spotting | Future release | |
| Recording (Voice, Email, Chat, Screen Recording) |
Recording in PureCloud overview |
|
| Workforce Managment | About workforce management |