Genesys solutions
The Genesys contact center solutions drive customer and business success. View the products that comprise the Customer Engagement, Employee Engagement, and Business Optimization solutions for Genesys Cloud and corresponding Resource Center articles.
Customer Engagement
Solution | Product/Component | Learn more |
---|---|---|
Digital | Co-Browse | About co-browse Work with co-browse sessions |
About ACD email routing Work with email interactions |
||
Messaging | About ACD messages (Third-party ACD messaging) | |
Response Management | About canned responses | |
Screen Sharing | About screen share Work with screen share sessions |
|
Social Engagement | Future release | |
SMS | About ACD messages | |
Virtual Assistants | Future release | |
Web Chat | About chat Work with chat interactions |
|
Inbound | Polycom (IP Phones) | Managed phones: models and features matrix |
AudioCodes (IP Phones) | Managed phones: models and features matrix | |
Callbacks | About callbacks | |
SIP | Future release | |
Video, WebRTC | Future release | |
Outbound | Outbound Campaigns (Dialer) | About outbound dialing |
Self-Service | IVR (Voice Attendant) | About routing |
Interactive Speech Recognition | Genesys Cloud supported languages | |
Interactive Text to Speech | Genesys Cloud supported languages |
Employee Engagement
Solution | Product/Component | Learn More |
---|---|---|
Collaboration | Collaborate | Administrators home |
Communicate | About Telephony | |
Directory | About Directory administration | |
Omnichannel Desktop | Agent Scripting | About scripting Use scripts |
Unified Desktop (Browsers, Mobile, Installed Client) | About apps | |
Genesys Cloud WebRTC Phone | About Genesys Cloud WebRTC phones | |
Workforce Optimization | Quality Management | About quality management |
Keyword Spotting | Future release | |
Recording (Voice, Email, Chat, Screen Recording) |
Recording in Genesys Cloud overview |
|
Workforce Managment | About workforce management |