Developer Toolbox overview

Feature deprecation: Genesys will no longer support ACD Web Chat v2, which is available to customers via all its corresponding Chat Widget versions. This is further to the deprecation of ACD Web Chat v1, which was announced earlier. As a result, Predictive Engagement will also end support for these legacy web chat versions. For more information, see Deprecation: Removal of ACD Web Chat (version 2). All existing customers are encouraged to migrate to Web Messaging and Messenger.

  • To use the developer tools, you must have a Genesys Cloud organization. For information about setting up a Genesys Cloud organization, see New Users home.

The Developer Toolbox allows you to test extended functionality in your Genesys Cloud organization without directly using an API. Through a user interface, you can send requests to the APIs. No programming required.

The Developer Toolbox authenticates against your Genesys Cloud organization and use data from your Genesys Cloud organization.

To access the Developer Toolbox:

  1. Go to the Genesys Cloud Developer Center.
  2. Click Developer Tools.
  3. In the lower right corner, click the wrench icon.

 

For more information, see Toolbox Overview (Genesys Cloud Developer Center).