Starting June 30, 2024, Genesys will no longer support the Legacy Co-browse for chat and voice functions in Genesys Cloud. Genesys encourages its customers to migrate to the new co-browse for Messenger, which supports web messaging and voice. For more information, see Deprecation: Legacy Co-browse and Screenshare.

Genesys Cloud co-browse for web chat allows your agents to see and interact with a sharer’s view of your website. Learn how to set up and use co-browse.

Administer co-browse for web chat

With co-browse for web chat, customers share their view of your website with agents. 

Use co-browse for web chat

Learn how to use co-browse for web chat to view and interact with a sharer’s view of your website.