About co-browse for web chat

On January 27, 2025, Genesys will no longer support the legacy co-browse for chat and voice functions in Genesys Cloud. Genesys encourages its customers to migrate to the new co-browse for Messenger, which supports web messaging and voice. For more information, see Deprecation: Legacy co-browse and screen share.

Genesys Cloud co-browse for web chat allows your agents to see and interact with a sharer’s view of your website. Learn how to set up and use co-browse.

Administer co-browse for web chat

With co-browse for web chat, customers share their view of your website with agents.

Co-browse for web chat overview
Co-browse for web chat requirements
Set up co-browse for web chat
Add a co-browse for web chat deployment
Co-browse for web chat and screen share feature matrix
Screen share and co-browse for web chat overview

Use co-browse for web chat

Learn how to use co-browse for web chat to view and interact with a sharer’s view of your website.

Work with co-browse for web chat sessions
Co-browse for web chat sharer experience