About screen recording - Genesys Cloud Resource Center

Record an agent’s screen during ACD interactions for quality and management purposes.

About screen recording

Learn more about screen recording.

Set up screen recording

Activate screen recording by choosing screen recording settings in your policies.

View and manage screen recordings

View completed screen recordings, set the number of maximum simultaneous screen recordings, and end in-progress screen recordings.

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Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.