Genesys Cloud Voice activation requirements and service restrictions for United Kingdom

There are certain activation requirements and service restrictions that apply to using Genesys Cloud Voice in the United Kingdom.

Activation requirements

  • Geographic numbers can be assigned only if the enterprise is physically located within the area associated with the number. These numbers are based on city area codes. For example, an enterprise located in London would have numbers with that city area code: (+44-207X-XXX-XXX). An enterprise located in Manchester would have numbers with that city area code: (+44-1616-XXX-XXX). Numbers are not available in all cities. Availability depends on our supplier inventory and current availability in the market. The Genesys Cloud Voice Number Management interface, which allows you to purchase DID and toll-free numbers, provides the most current information about the availability of numbers in any geographic area.
  • For geographic numbers, the customer must provide a corresponding United Kingdom address for number activation. 
  • Domestic toll-free numbers (0800, 0808 and 0500) are principally used to access private and public-sector voice services such as sales, enquiries, and help lines. A domestic toll-free number does not require an address for activation. These numbers can only be called within United Kingdom from landlines and mobile phones.

Service restrictions

  • You can port certain geographic and domestic toll-free numbers. However, the portability of your numbers depends on which carriers Genesys Cloud supports in the United Kingdom. Also, carriers require specific documents for number porting. 
  • Genesys Cloud Voice does not offer non-geographic numbers (NGN). However, we constantly evaluate customer requirements and may offer these numbers in the future.
Note: Allocated non-geographic numbers starting at 030 can only be assigned to subscribers that are public sector bodies or not-for-profit bodies.

For information on other countries, see Genesys Cloud Voice global coverage requirements and restrictions.