Data storage charge examples

Your Genesys Cloud plan already includes enough data storage for typical use. However, customers with data intensive use cases can incur additional monthly data storage charges. Data storage is allocated on a per-seat basis and the amount varies with the specific Genesys Cloud pricing plan. Overages about the “Fair Use” amount are billed at $0.25/GB stored over the allocated amount monthly.

Notes:

  • Any archived recordings are excluded from this calculation. For more information about how to use archival to remain within data storage allocations, see Create a policy, Retrieve archived interactions, and Genesys Cloud fair use policy.
  • Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.

Genesys Cloud data storage allocation examples

The following scenarios illustrate different levels of data storage.

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 3 minutes
  • Call Recordings: 12 months’ retention, 100% of calls recorded
  • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud CX 2,Genesys Cloud CX 3, and Genesys Cloud CX 4 only)

 

Genesys Cloud Communicate
Genesys Cloud CX 1 Named
Genesys Cloud CX 2 Named
Genesys Cloud CX 3 Named
Genesys Cloud CX 4 Named
Genesys Cloud CX 1 Concurrent
Genesys Cloud CX 2 Concurrent
Genesys Cloud CX 3 Concurrent
Genesys Cloud CX 4 Concurrent
Included (GB/user) 17.5  25 32.5 42.5 22.75 32.5 42.25 55.25
User*/Agent Count 25* 25 25 25 25 25 25 25 25
Allocation (GB) 125 437.5 625 812.5 1062.5 568.75 812.5 1056.25 1381.25
Call Recordings (GB) N/A 113.4 113.4 113.4 113.4 113.4 113.4 113.4 113.4
Screen Recordings (GB) N/A N/A 78.7 78.7 78.7 N/A 78.7 78.7 78.7
Total Required (GB) N/A 113.4 192.1 192.1 192.1 113.4 192.1 192.1 192.1
Expected Overage (GB) 0 0 0 0 0 0 0 0 0
Monthly Charge $0 $0 $0 $0 $0 $0 $0 $0 $0

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 6 minutes
  • Call Recordings Retention: 12 months, 100% of calls recorded
  • Screen Recordings Retention: 6 months, 50% of calls screen recorded (Screen Recording available for Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 only)

 

Genesys Cloud Communicate
Genesys Cloud CX 1 Named
Genesys Cloud CX 2 Named
Genesys Cloud CX 3 Named
Genesys Cloud CX 4 Named
Genesys Cloud CX 1 Concurrent
Genesys Cloud CX 2 Concurrent
Genesys Cloud CX 3 Concurrent
Genesys Cloud CX 4 Concurrent
Included (GB/user) 5 17.5 25 32.5 42.5 22.75 32.5 42.25 55.25
User*/Agent Count 25* 25 25 25 25 25 25 25 25
Allocation (GB) 125 437.5 625 812.5 1062.5 568.75 812.5 1056.25 1381.25
Call Recordings (GB) N/A 226.8 226.8 226.8 226.8 226.8 226.8 226.8 226.8
Screen Recordings (GB) N/A N/A 630 630 630 N/A 630 630 630
Total Required (GB) N/A 226.8 856.8 856.8 856.8 226.8 856.8 856.8 856.8
Expected Overage (GB) 0 0 231.8 44.3 0 0 43.3 0 0
Monthly Charge $0 $0 $57.95 $11.08 $0 $0 $11.08 $0 $0

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 12 minutes
  • Call Recordings: 12 months’ retention, 100% of calls recorded
  • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud CX 2, Genesys Cloud CX 3, and Genesys Cloud CX 4 only)

 

Genesys Cloud Communicate
Genesys Cloud CX 1 Named
Genesys Cloud CX 2 Named
Genesys Cloud CX 3 Named
Genesys Cloud CX 4 Named
Genesys Cloud CX 1 Concurrent
Genesys Cloud CX 2 Concurrent
Genesys Cloud CX 3 Concurrent
Genesys Cloud CX 4 Concurrent
Included (GB/user) 5 17.5 25 32.5 42.5 22.75 32.5 42.25 55.26
User*/Agent Count 25* 25 25 25 25 25 25 25 25
Allocation (GB) 125 437.5 625 812.5 1062.5 568.75 812.5 1056.25 1381.25
Call Recordings (GB) N/A 453.6 453.6 453.6 453.6 453.6 453.6 453.6 453.6
Screen Recordings (GB) N/A N/A 157.4 157.4 157.4 N/A 157.4 157.4 157.4
Total Required (GB) N/A 453.6 611 611 611 453.6 611 611 611
Expected Overage (GB) 0 16.1 0 0 0 0 0 0 0
Monthly Charge $0 $4.03 $0 $0 $0 $0 $0 $0 $0