Use this calculator to estimate your Genesys Cloud data storage usage and charges.
- In the Contact center section, enter the average number of calls, open days, and average call length.
- Enter the number of billable agents you have. If you do not have licenses of a specific type, you can leave that field blank.
- Enter the percentage of calls you plan to record, and how long you plan to store recordings.
- If you plan to screen record any interactions, optionally enter screen recording settings.
Note: Any archived recordings are excluded from this calculation. For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Screen recording archival is limited to one year.