Storage calculator

Use this calculator to estimate your Genesys Cloud data storage usage and charges.

  1. In the Contact center section, enter the average number of calls, open days, and average call length.
  2. Enter the number of billable agents you have. If you do not have licenses of a specific type, you can leave that field blank.
  3. Enter the percentage of calls you plan to record, and how long you plan to store recordings.
  4. If you plan to screen record any interactions, optionally enter screen recording settings.

Note: Any archived recordings are excluded from this calculation. For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Screen recording archival is limited to one year.

Contact center info
Calls per day Open days per month Average call length in seconds
# Billable agents
Audio recording settings
% of calls to record Months to keep recordings
Screen recording settings
% of calls with screen recording Months to keep screen recordings