Download your usage reports

  • Admin role or any role that includes any of the following Billing permissions:
    • Billing > All Permissions
    • Billing > Subscription > Add
    • Billing > Subscription > View

How your usage appears in the reports

Your usage is based on your activation date. The data available is based on the previous day’s usage.  

For example, suppose that you activate PureCloud on October 21, 2017:

  • Your usage data is tracked from October 21 to November 21.
  • If you view your usage data on November 19, then you see all of the data from October 21 to November 18.  
  • If you view your usage data on November 24, you see all of your data from November 22 to November 23.

Available reports

This report tracks your charges for your PureCloud usage during the date range that you specify. Usage charges are organized by: Charge name (license type), Entity (user email or device ID), and Timestamp (date/time in UTC of the first billable login during current billing cycle).

Example Billable Usage Report 

This report shows the peak number of concurrent users were logged in to PureCloud per day during the date range. For each day, the report shows the peak concurrent users for that day and the number of minutes that the peak concurrent users were logged in. The revised report now includes the individual users that made up the peak number of concurrent users. Customers should see this revised report in the next 60 to 90 days.

Example Concurrent Usage Report

This report tracks your organization’s consumption of PureCloud resources, including IVR minutes and data storage, and SMS/Messaging (PureCloud 3 only). This report includes the quantity of each resource consumed during the period by day.

Example Resources Usage Report

This report tracks your organization’s consumption of PureCloud Voice services, including information about call origin and destination, and the type of call.

Example PureCloud Voice Usage Report

How to download your reports

  1. Click Admin.
  2. Under Account Settings, click Subscription.
  3. Click Download Usage Report.
  4. On the Usage Data tab, specify the date range.
  5. Select the type of report you want.
    • Click Download Usage Data.
    • Check your Downloads folder for your report.