Data storage charge examples

Your Genesys Cloud plan already includes enough data storage for typical use. However, customers with data intensive use cases can incur additional monthly data storage charges. Data storage is allocated on a per-seat basis and the amount varies with the specific Genesys Cloud pricing plan. Overages about the “Fair Use” amount are billed at $0.25/GB stored over the allocated amount monthly.

Notes:

  • Any archived recordings are excluded from this calculation. For more information about how to use archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions.
  • Screen recording archival is limited to one year. After that, screen recordings will be deleted. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location.

Genesys Cloud data storage allocation examples

The following scenarios illustrate different levels of data storage.

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 3 minutes
  • Call Recordings: 12 months’ retention, 100% of calls recorded
  • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud 2 and Genesys Cloud 3 only)

Genesys Cloud

Communicate

Genesys Cloud 1

Named

Genesys Cloud 2

Named

Genesys Cloud 3

Named

Genesys Cloud 1

Concurrent

Genesys Cloud 2

Concurrent

Genesys Cloud 3

Concurrent

Included

5 GB/user

17.5 GB/user

25 GB/user

32.5 GB/user

22.75 GB/user

32.5 GB/user 42.25 GB/user

User/Agent Count

25 users

25 agents

25 agents

25 agents

25 agents

25 agents 25 agents

Data Storage Allocation

125 GB

437.5 GB

625 GB

812.5 GB

568.75 GB

812.5 GB 1056.25 GB

Call Recordings

113.4 GB

113.4 GB

113.4 GB

113.4 GB

113.4 GB 113.4 GB

Screen Recording

78.7 GB

78.7 GB

78.7 GB 78.7 GB

Total Storage Required

113.4 GB

192.1 GB

192.1 GB

113.4 GB

192.1 GB 192.1 GB

Expected Overage

0

0

0

0

0

0 0

Data Storage Charge (Monthly)

$0

$0

$0

$0

$0

$0 $0

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 6 minutes
  • Call Recordings Retention: 12 months, 100% of calls recorded
  • Screen Recordings Retention: 6 months, 50% of calls screen recorded (Screen Recording available for Genesys Cloud 2 and Genesys Cloud 3 only)

Genesys Cloud

Communicate

Genesys Cloud 1

Named

Genesys Cloud 2

Named

Genesys Cloud 3

Named

Genesys Cloud 1

Concurrent

Genesys Cloud 2

Concurrent

Genesys Cloud 3

Concurrent

Included

5 GB/user

17.5 GB/user

25 GB/user

32.5 GB/user

22.75 GB/user

32.5 GB/user 42.25 GB/user

User/Agent Count

25 users

25 agents

25 agents

25 agents

25 agents

25 agents 25 agents

Data Storage Allocation

125 GB

437.5 GB

625 GB

812.5 GB

568.75 GB

812.5 GB 1056.25 GB

Call Recordings

226.8 GB

226.8 GB

226.8 GB

226.8 GB

226.8 GB 226.8 GB

Screen Recording

630 GB

630 GB

630 GB 630 GB

Total Storage Required

226.8 GB

856.8 GB

856.8 GB

226.8 GB

856.8 GB 856.8 GB

Expected Overage

0

0

231.8 GB

44.3 GB

0

44.3 GB 0

Data Storage Charge (Monthly)

$0

$0

$57.95

$11.08

$0

$11.08 $0

  • 1,000 calls per day across 25 users/agents
  • Average Call Duration: 12 minutes
  • Call Recordings: 12 months’ retention, 100% of calls recorded
  • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud 2 and Genesys Cloud 3 only)

Genesys Cloud

Communicate

Genesys Cloud 1

Named

Genesys Cloud 2

Named

Genesys Cloud 3

Named

Genesys Cloud 1

Concurrent

Genesys Cloud 2

Concurrent

Genesys Cloud 3

Concurrent

Included

5 GB/user

17.5 GB/user

25 GB/user

32.5 GB/user

22.75 GB/user

32.5 GB/user 42.25 GB/user

User/Agent Count

25 users

25 agents

25 agents

25 agents

25 agents

25 agents 25 agents

Data Storage Allocation

125 GB

437.5 GB

625 GB

812.5 GB

568.75 GB

812.5 GB 1056.25 GB

Call Recordings

453.6 GB

453.6 GB

453.6 GB

453.6 GB

453.6 GB 453.6 GB

Screen Recording

157.4 GB

157.4 GB

157.4 GB 157.4 GB

Total Storage Required

453.6 GB

611 GB

611 GB

453.6 GB

611 GB 611 GB

Expected Overage

0

16.1 GB

0

0

0

0 0

Data Storage Charge (Monthly)

$0

$4.03

$0

$0

$0

$0 $0