Data storage charge examples


Your Genesys Cloud plan already includes enough data storage for typical use. However, customers with data intensive use cases can incur additional monthly data storage charges. Data storage is allocated on a per-seat basis and the amount varies with the specific Genesys Cloud pricing plan. Overages about the “Fair Use” amount are billed at $0.25/GB stored over the allocated amount monthly.

Note: Any archived recordings are excluded from this calculation. For more information about how to leverage archival to remain within data storage allocations, see Create a policy and Retrieve archived interactions. Screen recording archival is limited to one year.

Standard monthly data storage allotment for a Genesys Cloud org 

Genesys Cloud

Communicate

Genesys Cloud

1

Named

Genesys Cloud

2

Named

Genesys Cloud

3

Named

Genesys Cloud

1

Concurrent

Genesys Cloud

2

Concurrent

Genesys Cloud

3

Concurrent

5 GB per billable user 17.5 GB per billable agent 25 GB per billable agent 32.5 GB per billable agent 22.75 GB per billable agent 32.5 GB per billable agent 42.25 GB per billable agent
    See the Storage Calculator to estimate your Genesys Cloud data storage usage and related charges.

    Genesys Cloud data storage allocation examples

    The following scenarios illustrate different levels of data storage.


    • 1,000 calls per day across 25 users/agents
    • Average Call Duration: 3 minutes
    • Call Recordings: 12 months’ retention, 100% of calls recorded
    • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud 3 only)

    Genesys Cloud

    Communicate

    Genesys Cloud 1

    Named

    Genesys Cloud 2

    Named

    Genesys Cloud 3

    Named

    Genesys Cloud 1

    Concurrent

    Genesys Cloud 2

    Concurrent

    Genesys Cloud 3

    Concurrent

    Included

    5 GB/user

    17.5 GB/user

    25 GB/user

    32.5 GB/user

    22.75 GB/user

    32.5 GB/user 42.25 GB/user

    User/Agent Count

    25 users

    25 agents

    25 agents

    25 agents

    25 agents

    25 agents 25 agents

    Data Storage Allocation

    125 GB

    437.5 GB

    625 GB

    812.5 GB

    568.75 GB

    812.5 GB 1056.25 GB

    Call Recordings

    113.4 GB

    113.4 GB

    113.4 GB

    113.4 GB

    113.4 GB 113.4 GB

    Screen Recording

    78.7 GB

    78.7 GB

    Total Storage Required

    113.4 GB

    113.4 GB

    192.1 GB

    113.4 GB

    113.4 GB 192.1 GB

    Expected Overage

    0

    0

    0

    0

    0

    0 0

    Data Storage Charge (Monthly)

    $0

    $0

    $0

    $0

    $0

    $0 $0


    • 1,000 calls per day across 25 users/agents
    • Average Call Duration: 6 minutes
    • Call Recordings Retention: 12 months, 100% of calls recorded
    • Screen Recordings Retention: 6 months, 50% of calls screen recorded (Screen Recording available for Genesys Cloud 3 only)

    Genesys Cloud

    Communicate

    Genesys Cloud 1

    Named

    Genesys Cloud 2

    Named

    Genesys Cloud 3

    Named

    Genesys Cloud 1

    Concurrent

    Genesys Cloud 2

    Concurrent

    Genesys Cloud 3

    Concurrent

    Included

    5 GB/user

    17.5 GB/user

    25 GB/user

    32.5 GB/user

    22.75 GB/user

    32.5 GB/user 42.25 GB/user

    User/Agent Count

    25 users

    25 agents

    25 agents

    25 agents

    25 agents

    25 agents 25 agents

    Data Storage Allocation

    125 GB

    437.5 GB

    625 GB

    812.5 GB

    568.75 GB

    812.5 GB 1056.25 GB

    Call Recordings

    226.8 GB

    226.8 GB

    226.8 GB

    226.8 GB

    226.8 GB 226.8 GB

    Screen Recording

    630 GB

    630 GB

    Total Storage Required

    226.8 GB

    226.8 GB

    856.8 GB

    226.8 GB

    226.8  GB 856.8 GB

    Expected Overage

    0

    0

    0

    44.3 GB

    0

    0 0

    Data Storage Charge (Monthly)

    $0

    $0

    $0

    $11.08

    $0

    $0 $0


    • 1,000 calls per day across 25 users/agents
    • Average Call Duration: 12 minutes
    • Call Recordings: 12 months’ retention, 100% of calls recorded
    • Screen Recordings: 3 months’ retention, 25% of calls screen recorded (Screen Recording available for Genesys Cloud 3 only)

    Genesys Cloud

    Communicate

    Genesys Cloud 1

    Named

    Genesys Cloud 2

    Named

    Genesys Cloud 3

    Named

    Genesys Cloud 1

    Concurrent

    Genesys Cloud 2

    Concurrent

    Genesys Cloud 3

    Concurrent

    Included

    5 GB/user

    17.5 GB/user

    25 GB/user

    32.5 GB/user

    22.75 GB/user

    32.5 GB/user 42.25 GB/user

    User/Agent Count

    25 users

    25 agents

    25 agents

    25 agents

    25 agents

    25 agents 25 agents

    Data Storage Allocation

    125 GB

    437.5 GB

    625 GB

    812.5 GB

    568.75 GB

    812.5 GB 1056.25 GB

    Call Recordings

    453.6 GB

    453.6 GB

    453.6 GB

    226.8 GB

    226.8 GB 453.6 GB

    Screen Recording

    157.4 GB

    157.4 GB

    Total Storage Required

    453.6 GB

    453.6 GB

    611 GB

    453.6 GB

    453.6 GB 611 GB

    Expected Overage

    0

    16.1 GB

    0

    0

    0

    0 0

    Data Storage Charge (Monthly)

    $0

    $4.03

    $0

    $0

    $0

    $0 $0