Genesys Beyond modules

Genesys Cloud comes with ten Genesys Beyond courses preloaded. The preloaded modules are:

  • CX Hero – Best Practices: Customer Services Representatives
  • Introduction to Genesys Cloud for Agents – The Basics
  • Introduction to Genesys Cloud for Agents – Working Together
  • Introduction to Genesys Cloud for Agents – Interactions
  • Introduction to Genesys Cloud for Agents – Analytics 
  • Introduction to Genesys Cloud for Supervisors – Reporting
  • Introduction to Genesys Cloud for Supervisors – Analytics
  • Introduction to Genesys Cloud for Supervisors – Managing Agents
  • Introduction to Genesys Cloud for Supervisors – Setting Up Genesys Cloud
  • Introduction to Genesys Cloud for Supervisors – Advanced Management 

    The modules are read-only, so you cannot make any edits to the course content. You can assign modules on the Auto Assign tab.

    To see the preloaded Genesys Beyond courses:

    1. Click Admin.
    2. Under Performance & Engagement, click Development and Feedback.
      The preloaded Genesys Beyond courses will be labeled Genesys Beyond in the Source column.