Genesys Beyond modules

Genesys Cloud comes with five Genesys Beyond courses preloaded. The preloaded modules are:

  • CX Hero – Best Practices: Customer Services Representatives
  • Introduction to Genesys Cloud for Agents – The Basics
  • Introduction to Genesys Cloud for Agents – Working Together
  • Introduction to Genesys Cloud for Agents – Interactions
  • Introduction to Genesys Cloud for Agents – Analytics

The modules are read-only, so you cannot make any edits to the course content. You can assign modules on the Auto Assign tab.

To see the preloaded Genesys Beyond courses:

  1. Click Admin.
  2. Under Performance & Engagement, click Development and Feedback.
    The preloaded Genesys Beyond courses will be labeled Genesys Beyond in the Source column.