Flow Milestone Detail view
The following permissions:
- Analytics > Data Export > All
- Analytics > Flow Aggregate > View
- Architect > Flow > Search
- Architect > Flow > View
- Analytics > Insight Configurations > View
- Analytics > Speech and Text Analytics Aggregates > View
- Architect > Flow > Milestone > Search
- Analytics > Flow > Aggregate > View
The Flows Milestones Detail view displays statistics about Flow Milestones. Flow Milestones are points in the flow which emit reporting details from voice and digital flows. Flow milestones provide fine-grained reporting that what we have today with entry/exit and flow outcomes reporting.
Customize the view
Customize the view to show only certain data. For example, you can choose to show only certain columns or filter to see information for certain outcomes. You can also save your filter and column settings as a saved view to quickly switch between different data of interest in the same view.
Use the date filter to customize analytics views.
Use presets to filter metrics by date, or configure a custom date range. When filtering metrics for this view, select any custom date range up to 6 weeks.
To use a preset to filter metrics, complete the following steps:
- Click the date to display the date filter.
- In the Presets list, select a preset date option.
Shows data for the current 30-minute time period.
Note: Because Detail views include Interval in the data grid, the Current interval preset is not displayed for these views.
|Today||Shows data for the time period that includes the current interval.|
|Yesterday||Shows data for the previous day.|
|This week||Shows data for a Sunday through Saturday time period.|
|Last week||Shows data for the previous week, Sunday through Saturday.|
|Previous 7 days||Shows data for the previous seven days.|
|This month||Shows data for the current month, with no extra days.|
|This month by week||Shows data for the current calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.|
|Last month||Shows data for the previous calendar month with no extra days.|
|Previous 30 days||Shows data for the previous 30 days.|
Shows data for a 30-minute time period.
Note: Because Detail views include Interval in the data grid, the Interval preset is not displayed for these views.
|Day||Shows data for a single 24-hour day.|
|Week||Shows data for a Sunday through Saturday time period.|
|Month||Shows data for the exact month with no extra days. If the current month is selected, you will see the data up to the current date.|
|Month by Week||Shows data for a calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.|
To use a custom date range to filter metrics, complete the following steps:
- Click the date to display the date filter.
- Select a start date and an end date on the calendar, and click the filter arrow.
To view data for a different time period using the same date presets, click the arrows on either side of the date display.
For example, to view data for the previous day, click the Day preset, and then click the arrow on the left side of the date.
- To filter by media type, click the Filter icon.
- Select the media type.
The selected media type icon is displayed above the column headers.
To show or hide columns, click and then search or scroll to select the columns you want to view.
To rearrange columns, click a column header and drag it.
To reset a view to default column settings, click Reset view to defaults.
To filter by information about the flow, click Filters , and then search or scroll to select the filter you want to use.
|Flow Outcomes||Displays statistics for the selected flow outcomes.|
Displays information for interactions with the selected original DNIS number. This DNIS number was dialed at the beginning of the interaction.
Displays information for interactions with the selected DNIS number. The DNIS number could have been dialed any time during the interaction.
Displays interactions with the selected ANIs.
Displays information about interactions of the selected directions.
Displays information about interactions with the selected initial direction.
Displays information for interactions sent to the selected email addresses.
Displays information for interactions sent from the selected email addresses.
|Flow Outcome Value||Displays statistics for the selected flow’s success or failure outcome value. For more information about flow outcome values, see Set Flow Outcome action|
Displays information about interactions with the selected flow milestones.
Your customizations determine which metric columns the view shows.
|% Total hits||The hits from the row as a percentage of total number of hits.|
|Hits||The total number of hits of a milestone.|
|Max Hits||The maximum number of hits of a milestone in a single execution.|
|Milestone||The name of the milestone.|
|Min Hits||The minimum number of hits of a milestone in a single execution.|
|Repeated||The number of times a milestone was hit more than once in a single execution.|