Prerequisites

The following permissions:

  • Analytics > Data Export > All
  • Analytics > Flow Aggregate > View
  • Architect > Flow > Search
  • Architect > Flow > View
  • Analytics > Insight Configurations > View
  • Analytics > Speech and Text Analytics Aggregates > View
  • Architect > Flow > Milestone > Search
  • Analytics > Flow > Aggregate > View

The Flows Milestones Interval Detail view displays statistics about Flow Milestones. Flow Milestones are points in the flow that emit reporting details from voice and digital flows. Flow milestones provide fine-grained reporting about what we have today with entry/exit and flow outcomes reporting. The view is broken down by interval to show the distribution of data over time.

Note: This view does not update automatically. To see up-to-date data, click Refresh.

View milestone data for a specific flow

  1. Click Performance > Workspace > Flows.
  2. From the Flows Performance Summary view, click a specific flow or flow version.
  3. From the Flows Performance Detail view, click the Milestones tab.
  4. From the Flow Milestones Detail view, click a specific flow milestone.
  5. To see the most current data, click Refresh . This view does not update automatically.
  6. To save the view with your filter and column settings, click Save .
  7. To export the data in the view, click Export .
  8. To view a summary graphic of a metric at the top of the page, click the specific metric.

Customize the view

Customize the view to show only certain data. For example, you can choose to show only certain columns or filter to see information for certain outcomes. You can also save your filter and column settings as a saved view to quickly switch between different data of interest in the same view.

Use the date filter to customize analytics views.

Use presets to filter metrics by date, or configure a custom date range. When filtering metrics for this view, select any custom date range up to 6 weeks. 

To use a preset to filter metrics, complete the following steps:

  1. Click the date to display the date filter.
  2. In the Presets list, select a preset date option.

Date presets

Presets Description
Current interval

Shows data for the current 30-minute time period.

Note: Because Detail views include Interval in the data grid, the Current interval preset is not displayed for these views.
Today Shows data for the time period that includes the current interval.
Yesterday Shows data for the previous day.
This week Shows data for a Sunday through Saturday time period.
Last week Shows data for the previous week, Sunday through Saturday.
Previous 7 days Shows data for the previous seven days.
This month Shows data for the current month, with no extra days.
This month by week Shows data for the current calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.
Last month Shows data for the previous calendar month with no extra days.
Previous 3 months Shows data for the previous 3 months. For example, Nov 1 2022 – Jan 31 2023.
Previous 30 days Shows data for the previous 30 days.
Interval

Shows data for a 30-minute time period.

Note: Because Detail views include Interval in the data grid, the Interval preset is not displayed for these views.
Day Shows data for a single 24-hour day.
Week Shows data for a Sunday through Saturday time period.
Month Shows data for the exact month with no extra days. If the current month is selected, you will see the data up to the current date.
Month by Week Shows data for a calendar month starting on Sunday and ending on Saturday, including extra days if the month does not start on Sunday or end on Saturday.

To use a custom date range to filter metrics, complete the following steps:

  1. Click the date to display the date filter.
  2. Select a start date and an end date on the calendar, and click the filter arrow Date picker apply.

To view data for a different time period using the same date presets, click the arrows on either side of the date display.

For example, to view data for the previous day, click the Day preset, and then click the arrow on the left side of the date.

Data in the view can be displayed in a chart. To view the chart, click the Show/Hide chart icon show/hide chart icon.

  1. To filter by media type, click the Filter icon Filter icon.
  2. Select the media type. 

Notes:
  • When filtering you can select more than one media type. Click the relevant media type to select or deselect the type.
  • You cannot select the voice and callback types at the same time.
  • If you select voice, the callback option will be deselected, and if you select callback, the voice interaction will be deselected.

The selected media type icon is displayed above the column headers. 

Note: The available media types may vary from those shown above.

To show or hide topic columns, click  and then search or scroll to select the columns you want to view. 

To rearrange topic columns, click a column header and drag it.

To reset a view to default column settings, click Reset view to defaults Reset view.

You can select up to 20 topic columns.

The summary row above the flow rows displays a graph of a metric for the Milestones. To choose which metric to display, click a metric above the graph. To see more metric options, show more metric columns. To see only data for certain flows, filter for those certain flows.

To filter by information about the flow, click Filters , and then search or scroll to select the filter you want to use.

Filter Description
Flow Outcomes Displays statistics for the selected flow outcomes.
DNIS

Displays information for interactions with the selected original DNIS number. This DNIS number was dialed at the beginning of the interaction.

  • Enter only the DNIS number. For example, enter 13172223333. Do not include other characters such as +, -, or ( ).
  • You can use partial numbers that start from the beginning of the number. Numbers can optionally include the country code: 1317222 or 317222 are valid partial searches. However, you cannot search for a partial string that occurs in the middle of a number. For example, if the entire number is 3172223333, then 7222 is an invalid search.
  • Filter for multiple numbers at one time by entering other numbers and searching again.
Session DNIS

Displays information for interactions with the selected DNIS number. The DNIS number could have been dialed any time during the interaction.

  • Enter only the DNIS number. For example, enter 13172223333. Do not include other characters such as +, -, or ( ).
  • You can use partial numbers that start from the beginning of the number. Numbers can optionally include the country code: 1317222 or 317222 are valid partial searches. However, you cannot search for a partial string that occurs in the middle of a number. For example, if the entire number is 3172223333, then 7222 is an invalid search.
  • Filter for multiple numbers at one time by entering other numbers and searching again.
ANI

Displays interactions with the selected ANIs.

  • You can use partial numbers that start from the beginning of the number. Numbers can optionally include the country code: 1317222 or 317222 are valid partial searches. However, you cannot search for a partial string that occurs in the middle of a number. For example, if the entire number is 3172223333, then 7222 is an invalid search.
  • You can search for multiple numbers by searching again.
Direction

Displays information about interactions of the selected directions.
Initial Direction

Displays information about interactions with the selected initial direction.
To

Displays information for interactions sent to the selected email addresses. 

  • Enter the full email address, such as person@example.com. The filter cannot search for a partial address. 
  • Filter for multiple addresses at one time by entering other addresses and searching again.
  • When searching for a phone number, enter the entire phone number. For example, enter 13171002997 or 3171002997 to search for interactions sent to +1 317-100-2997.
    The filter cannot search for a partial phone number and it cannot process hyphens. You can omit the country code.
From

Displays information for interactions sent from the selected email addresses. 

  • Enter the full email address, such as person@example.com. The filter cannot search for a partial address. 
  • Filter for multiple addresses at one time by entering other addresses and searching again.
Flow Outcome Value Displays statistics for the selected flow’s success or failure outcome value. For more information about flow outcome values, see Set Flow Outcome action

Available columns

Your customizations determine which metric columns the view shows.

Column Description
% Total hits The hits from the row as a percentage of total number of hits.
Hits The total number of hits of a milestone.
Max Hits The maximum number of hits of a milestone in a single execution.
Interval The start date or time of the interval for the row.
Min Hits The minimum number of hits of a milestone in a single execution.
Repeated The number of times a milestone was hit more than once in a single execution.