Flow Performance views overview

In the Flow Performance views, see flow performance, including metrics and flow outcomes. These Flow Performance views include the following views.

Note: To collect flow data for these views, you must republish flows that were published before May 22, 2019. For more information about working with flows, see Manage flows.

Multiple flow summary views

These views show information about multiple flows or flow outcomes. You can use filters to customize which flows or outcomes the views show.

Single flow detail views

Click a row in any of the summary views to see detailed information about that flow or outcome. These detail views show information about a single flow or flow outcome. 

Note: Each view has its own permissions. For permission requirements, see each view’s article.

Customize the views

Where applicable, you can customize these views to show only certain data. For example, you can arrange to see only some columns or only certain information for flows. Your customizations remain as you navigate from view to view or leave and return to a view. You can also save your filter and column settings as a saved view to quickly switch between different data of interest in the same view. Administrators can also set the short disconnect metric for the Flows Performance Summary and Detail views. For more information about the customizations available in each view, see each view’s article. 

Customizations available include:

  • date
  • showing or hiding columns
  • rearranging columns
  • filtering by flow or flow outcome
  • filtering by interaction details such as DNIS or direction