Edit a response
- Responses > All > All permission
Note: If you edit a campaign SMS template associated with a running campaign, Genesys Cloud displays a warning. After one minute these changes apply to subsequent records in the contact list.
- Click Admin.
- Under Contact Center, click Canned Responses
- Click the library that contains the response.
- Next to the response, under Actions click More.
- Click Edit Response.
- Make your changes.
Tip: To improve the readability of your canned responses, you can add formatting. For more information, see Format canned responses.
- Click Save.