Prerequisites
  • Responses > All > All permission

Note: If you edit a campaign SMS template associated with a running campaign, Genesys Cloud displays a warning.

  1. Click Admin.
  2. Under Contact Center, click Canned Responses
  3. Click the library that contains the response.
  4. Next to the response, under Actions click More. 
  5. Click Edit Response.
  6. Make your changes.
    Tip: To improve the readability of your canned responses, you can add formatting. For more information, see Format canned responses.
  7. Click Save.