Edit a form

A form in Canned Responses is a collection of templated pages that are used to gather structured information from customers. 

To edit a form, perform the following steps:

1. Click Admin.
2. Under Contact Center, click Canned Responses. 
3. Click Menu > Digital and Telephony > Orchestration Assets > Canned Responses. 
4. Click Libraries.
5. Search or navigate to the library that contains the response.
6. Click the View Responses arrow . The Responses tab appears.
7. From the Actions column next to the response that you want to edit, click Edit Response .
8. Make your changes in the form.
   
   Note: If a form is assigned to a published Architect Flow, you cannot edit it. If you want to edit those forms, remove the form temporarily from the flow and then edit the form.
9. Click Save.